Refunds

Creem is the merchant of record for every unlock on d8way. In their words: “Creem acts as the merchant of record for the sale of the Product to the Buyer.” Practically, that means Creem charges your card, handles VAT, issues the invoice, and is the party a refund is returned through. We build the plan; they sell it.

So the confirmation email in your inbox comes from Creem, not from us, and it carries the order ID you'll need below. Card details never touch our servers — we never see them.

A plan is a claim about real places at real times. When that claim turns out to be false, the fault is ours and the refund is automatic:

• A venue was closed at the time the plan told you to be there.
• The timing couldn't work — the legs didn't connect, or a stop couldn't be reached in the minutes we allowed.
• The data made the night impossible — a stop that isn't where we put it, a place that has closed permanently, a sunset or moon claim that was simply wrong.
• You were charged twice for the same plan, or charged for a plan you never received.

Two things we'll say honestly rather than hide in a clause. Where a plan tells you “hours we couldn't verify”, it is telling you the truth about what OpenStreetMap knows — and if you go anyway and it's shut, that still counts above. We'd rather refund than pretend the caveat was your problem. But a night you didn't enjoy is not the same as a night that couldn't happen, and taste isn't something we can refund. Weather that turned is what Plan B is for.

Email hello@d8way.com within 14 days of the unlock with:

• the order ID from your Creem receipt,
• the plan's name or link, and
• one line on what went wrong — where you were, what time, and what you found.

We review within 2 business days and reply either way. When it's approved we trigger the refund through Creem, and the money returns to the card you used; how long your bank takes after that is between you and them, usually 5–10 days.

If you can't reach us — we're two people, and two people sometimes drop a ball — Creem's Buyer Terms give you a direct route: their Buyer Terms and support at support@creem.io. We'd rather you email us first, but we're not going to bury the alternative.

EU consumer law normally gives you 14 days to change your mind about an online purchase, no reason required. There is a specific exception for digital content that starts being delivered inside that window — and unlocking a plan is the delivery: the stops, the timings, the pins and the rain plan are all on your screen a second later, and they can't be handed back.

So at checkout you give prior express consent to immediate delivery, and in doing so you agree that the right of withdrawal does not apply to that unlock. That's Creem's wording, and it is why the unlock button carries the line “delivered instantly” next to a link back here — a waiver nobody was shown is not a waiver.

Everything in section 2 stands regardless. That is the trade: you give up a no-questions cooling-off period, and we give you a it-didn't-work-so-here's-your-money-back policy that a cooling-off period would never have covered anyway.

Some plans on /explore were published by another d8way user, who earns 20% of each unlock. Nothing about that changes your side: you email us, we review, Creem refunds you.

On our side, a refunded unlock earns nobody anything — including us. Creator payouts have not started yet, so today that reversal is a line we correct by hand in the ledger before any money moves. When payouts do start it will be automatic, and we'll say so here rather than quietly leave this paragraph up.